Privacy Policy

1. Information We Collect

We may collect the following types of information:

• Contact Information: Name, email address, phone number when you contact us or submit forms on our website.
• Usage Data: Pages visited, time spent on each page, browser type, device information, IP address, and referring URLs.
• Communication Data: Messages sent through our contact forms, email correspondence, or WhatsApp communications.
• Account Data: If you create an account, we collect your username, email, and any profile information you choose to provide.
• Transaction Data: If you purchase educational materials, we collect billing information processed through our secure payment provider.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Respond to your inquiries and provide customer support
• Improve our website, educational content, and user experience
• Send relevant health information updates and newsletters (with your consent)
• Process transactions for educational materials or services
• Ensure website security, prevent fraud, and protect against unauthorized access
• Comply with legal obligations and enforce our terms of service
• Analyze website performance and usage patterns to improve our services

3. Data Protection

We implement industry-standard security measures to protect your information:

• SSL/TLS encryption for all data transmission across our website
• Secure servers and encrypted databases hosted by reputable providers
• Regular security audits, vulnerability assessments, and software updates
• Access controls limiting personal information to authorized personnel only
• Secure payment processing through PCI-DSS compliant providers

4. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your browsing experience. These include:

• Essential Cookies: Required for basic website functionality such as session management and security.
• Analytics Cookies: Help us understand how visitors interact with our website to improve content and navigation.
• Preference Cookies: Remember your settings and preferences for a better experience.

You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality.

5. Third-Party Services

We may use third-party services that have their own privacy policies. These include:

• Analytics providers (e.g., Google Analytics) for website usage data
• Payment processors for secure transaction handling
• Communication tools (e.g., WhatsApp) for customer support
• Email service providers for newsletters and notifications

We encourage you to review the privacy policies of these third-party services. We do not sell your personal information to third parties.

6. Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Opt-Out: Unsubscribe from marketing communications at any time using the link in our emails or by contacting us.
• Data Portability: Request your data in a portable, machine-readable format.
• Complaint: Lodge a complaint with a supervisory authority if you believe your rights have been violated.

7. Malaysian Personal Data Protection Act (PDPA) 2010

PROST BIOTECH SDN BHD is incorporated in Malaysia and complies with the Personal Data Protection Act 2010 (Act 709) and the Personal Data Protection Regulations 2013 in the processing of personal data of users located in Malaysia. Under the PDPA, you have the following rights with respect to your personal data:

• Right of Access: Request access to a copy of the personal data we hold about you.
• Right to Correct: Ask us to correct any personal data that is inaccurate, incomplete, misleading, or not up to date.
• Right to Withdraw Consent: Withdraw, in whole or in part, any consent previously given for the processing of your personal data, subject to any legal restrictions.
• Right to Limit Processing: Request that we limit processing of your personal data for direct marketing or other specific purposes.
• Right to Lodge a Complaint: File a complaint with the Personal Data Protection Commissioner of Malaysia (Jabatan Perlindungan Data Peribadi) if you believe your rights have been violated.

We are an educational platform and do not handle clinical or medical records. Any health-related inquiries you submit through our channels are treated with strict confidentiality and used solely to respond to your request. To exercise any of the rights above, contact us at [email protected].

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Usage data is typically retained for up to 26 months for analytics purposes. You may request deletion of your data at any time by contacting us.

9. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website with a revised "Last updated" date. Your continued use of the website after changes constitutes acceptance of the updated policy.

11. Contact Us

For privacy-related inquiries, to exercise your rights, or to file a complaint: